Tenants
What We Need From You
Firstly, we'll need the full name, address, date of birth, email contact, and telephone number for everyone who is going to be a tenant or occupant and live at the property.
We'll also need to see a passport or driving licence and a Birth Certificate for everyone aged 18 or over who will be living at the property due to government Right to Rent Requirements. If you haven’t got these documents please talk to us and we can suggest other documents that you may have. Non UK residents will be asked to provide details of a share code and their date of birth.
We will also need you to provide proof of address, usually by sending us a copy of a current utility bill (gas, electric or council) dated within the last three months showing your current name and address.
Referencing Checks & Holding Fee
We use an independent referencing company to carry out our referencing checks. The company will email each proposed Tenant an application form that they will have to complete online.
If you're struggling with this part of the process we're always here to help guide you through any online forms, so please do not hesitate to contact us.
Once the referencing checks have been completed, we will confirm a move in date with you.
You may be asked to pay a Holding Fee. This will be the equivalent of one week's rent. You will receive a document that you are asked to sign that confirms the information you have provided about your credit status, employment, and expected Landlord reference (if applicable).
If the tenancy proceeds, this will be deducted from your first month's rent. If any of the information you have provided is not accurate, the fee is paid to the Landlord to cover their referencing costs. For more information about this, please contact us.
Before You Move In
Copies of pre tenancy documents: you will be sent copies of the current EPC, Gas Safety Certificate, EICR (Electrical Installation Condition Report) also a copy of our Privacy Policy and a copy of the Client Money Protect Consumer Guide that we are a member of.
You will then be sent an email with a link to a document that all proposed tenants are asked to sign and date to confirm they have received copies of the above documents.
Paying funds and signing contracts you will be sent a copy of the Proposed Tenancy Agreement for you to read, and then electronically sign and date.
When we have received everyone's signatures we will contact you with details of the amount due and the bank account details of where to pay your rent balance and deposit.
(Legally we cannot accept any money from you until the tenancy agreement has been signed)
Start of your Tenancy
We will arrange to meet you at the property to hand over keys and help with any initial queries. We will also test the function buttons on smoke alarms and CO detectors at this stage to confirm they are working.
You will be sent a copy of the Inventory and will need to sign to confirm you have received it. When you access the Inventory, you can say if you agree or disagree with any items.
If you do disagree with anything, you can add your own comments and upload additional photographs. We will receive a copy of your comments about the Inventory and have a look through. If we disagree with any points, we will call you to discuss this.
You have 7 days from the date of the Inventory to check through the contents and descriptions and sign to confirm your approval. If there is no second signature received within 7 days, the Inventory will automatically approve.
This will now be considered the final approved Inventory that will be used to assess the condition of the property before and after you end your tenancy and when leave the property.
We will use a company called Muuvo to contact your Gas, Electricity, Water providers and the Council regarding your Council Tax but suggest that you also contact them to confirm your details. You will be sent a email with the details of the current utility providers.
Deposit
If the tenancy has been set up as a Managed Let you will be emailed a copy of your Tenancy Deposit Certificate and Prescribed Information. This will prove that your deposit is fully protected and safe. You also receive a copy of a leaflet explaining what your deposit can be used for and how it is dealt with in the event of a dispute.
If the tenancy has been set up as a Let Only, your Deposit payment will have been paid over to your Landlord who is then fully responsible for ensuring that the deposit process is dealt with legally and properly.
After You Move In
Firstly, we will congratulate you on moving into your new home!
If the tenancy is a Managed Let – you will need to contact us with any queries or repair issues you may have. We will also carry out property visits every four to six months and will contact you to let you know when these will be done (with your consent).
If the tenancy is Let Only, we will provide you with the Landlords contact details and you will deal with them directly after the Inventory has been checked and your deposit certificate and any other documents you may need have been emailed to you.
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